Birdex Terms of Service

Terms of Service for BirdexLast Updated: August 14, 2026Effective Date: August 14, 2026These Terms of Service ("Terms") govern your use of the Birdex mobile application and related services ("the App," "we," "our," or "us"). By downloading, accessing, or using Birdex, you agree to be bound by these Terms. If you do not agree, please do not use the App.1. About BirdexBirdex is a gamified birdwatching app available on iOS and Android that allows users to log bird records, collect bird cards, earn rewards, customise cards with cosmetics, identify birds with AI-powered tools, share records with the community, connect with friends, and compete on leaderboards. Birdex offers an optional paid subscription, Birdex Pro (see Section 10). Birdex is intended for personal, non-commercial use; the App remains fully usable for free without Birdex Pro.Birdex is operated by LAPWING LABS LTD, a company registered in England and Wales (company number: 17011251), registered office: Cornsclose, Aish Lane, South Brent, Devon, TQ10 9JF, trading as "Birdex".2. EligibilityYou must be at least 13 years old (or the minimum legal age in your country; in some EU/EEA countries this is up to 16) to use Birdex. By using the App, you confirm that you meet this age requirement. If you are under 18, you must have a parent or guardian's permission to use Birdex.3. Account RegistrationTo use Birdex, you must sign in using one of the following methods:- Apple Sign-In (iOS)
- Google Sign-In (Android)
- Email and password (available on both platforms)You agree to provide accurate and current information when creating your account and to keep it up to date. You are responsible for all activity that occurs under your account. Do not share your login credentials or allow others to use your account.Your display name and avatar are visible to other users through the community features described in Section 5. Display names must not be offensive, misleading, or impersonate another person.4. User ContentWhen you log bird records, upload notes, add photos, or save locations, you retain ownership of your content. By submitting content within Birdex, you grant us a non-exclusive, worldwide, royalty-free licence (including the right to sublicense to the service providers who host and process data for us) to store, reproduce, display, and process that content for the purposes of operating, improving, and promoting the App, including displaying your shared records to other users in accordance with your sharing settings (Section 5). This licence ends when you delete the content or your account, except for content you have shared publicly that others have already interacted with in the ordinary operation of the service, and except as needed to comply with law.You represent and warrant that:- You own or have permission to upload any photos or content you submit
- Your content does not infringe any third party's rights (copyright, privacy, or otherwise)
- Your content does not contain unlawful, offensive, or harmful materialWhat stays private: your photos, notes, saved locations, and exact record coordinates are never shown to other users, whatever your sharing settings. What can be visible to other users, and the controls for it, are described in Section 5 and in our Privacy Policy.4.1 Contributing Records to the NBN Atlas (Optional)Birdex is a data partner of the NBN Atlas (the UK's National Biodiversity Network). You can optionally choose to contribute your bird records so they help scientific research and conservation.If you opt in (from the one-time prompt, or under Settings → Contribute to Science), you grant us and the NBN Atlas a perpetual, irrevocable, worldwide, royalty-free licence to publish and make available the contributed records (the species, date, count, and an approximate location blurred to roughly a 1 km grid square) as open data under the Creative Commons Attribution (CC BY) licence, so that third parties may use them for research, conservation, and education.- Contributions are anonymous: no name, photos, notes, precise location, or account identifier are ever included.
- Opting in covers your existing eligible records and new ones you log afterwards.
- Please understand before opting in: because the data is published openly, copies downloaded by others cannot be recalled. Opting out (any time, under Settings → Contribute to Science) removes your records from the next dataset update we publish, but not from copies already made.
- Full detail of what is and isn't shared is in our Privacy Policy (Section 2.14).5. Community and Social FeaturesBirdex includes community features:- Community feeds: your records can appear as cards in the friends feed, the public Discover feed, and the location-based Nearby feed, according to your sharing settings
- Friends: share your unique friend code so others can add you; send, receive, and remove friend connections at any time
- Friend profiles: friends can see a summary of your profile and collection (display name, avatar, level, species and badge counts, streak, league, and card levels; never your photos, notes, or exact locations)
- Chirps: users can react to shared cards; your name and avatar appear with your chirp
- Leaderboards and leagues: your display name, avatar, level, and score appear to other participants in weekly leagues, streak leaderboards, and Bird Blitz leaderboardsSharing defaults and controls. New accounts are set to share records publicly by default, with location shown only as a blurred approximate area (roughly 3 km) and withheld entirely for rare or sensitive species. You can change who sees your records (private, friends, or everyone) and how much location detail is shown at any time in Settings, and per record when logging or editing. Friend connections always require your action. Full detail is in our Privacy Policy (Section 2.6).Blocking. You can block any user; blocking hides you from each other across all community surfaces.6. Community Rules and ModerationTo keep Birdex safe and welcoming, you must not:- Use an offensive, misleading, or impersonating display name or avatar
- Log false or fabricated records (including to manipulate feeds, leaderboards, or rarity statistics)
- Harass, abuse, target, or spam other users (including via chirps or friend requests)
- Use the App to determine or expose the location of another person
- Disturb, harm, or harass wildlife, or use Birdex in violation of wildlife-protection laws (see Section 8)Reporting. You can report a card or a user from within the App. Reports are reviewed, and content reported by multiple users may be hidden automatically from public feeds pending review. We aim to act on reports of objectionable content promptly, and in any event within 24 hours of review being triggered.Enforcement. We may remove content, hide accounts from public surfaces, restrict features, or suspend or terminate accounts that violate these Terms. For serious violations (illegal content, safety risks, wildlife harm), we may act immediately and without notice. For other violations we will normally tell you what rule was broken and, where appropriate, give you a chance to fix it. If you have an active paid subscription and believe an enforcement action was mistaken, contact us at the email in Section 21 and we will review it.7. AI Features (Sound ID and Photo Identification)Birdex includes AI-powered identification features: Sound ID (identifying birds from songs and calls, processed on your device) and AI Photo Identification (identifying birds from a photo you submit, processed by third-party AI providers as described in our Privacy Policy).AI identifications are automated suggestions and can be wrong. Birds can be misidentified, confidence levels are estimates, and coverage varies by species, season, and region. AI features are provided for recreational and educational use only. They are not a substitute for expert verification, and you should not rely on them for any decision with legal, safety, scientific, or conservation consequences (for example, submitting official records, or actions concerning protected species). If you submit records based on AI suggestions, you are responsible for their accuracy.AI Photo Identification uses a credit allowance that refreshes periodically; credits have no monetary value, and we may adjust allowances, models, or providers to keep the feature sustainable. We will not degrade a feature you have paid for during a subscription period you have already paid for, other than temporarily for maintenance or for reasons outside our control.8. Respect for WildlifeBirdwatching comes with responsibilities. You agree to observe birds lawfully and responsibly: keep a respectful distance, do not disturb nesting birds, and comply with the Wildlife and Countryside Act 1981 (UK) and any equivalent local laws, including restrictions on disturbing protected species. Birdex automatically withholds shared locations of rare and sensitive species, and you agree not to use the App to circumvent those protections or to expose sensitive sites.9. Acceptable UseYou agree not to:- Use Birdex for commercial, illegal, or abusive purposes
- Upload false, misleading, or harmful information
- Attempt to gain unauthorised access to our servers or other users' data
- Copy, decompile, or reverse engineer the App or its content
- Exploit bugs, glitches, or vulnerabilities to gain unfair advantages in gameplay
- Use automated tools, scripts, or bots to interact with the App
- Scrape, harvest, or bulk-collect data from the App (including community feeds and leaderboards)
- Interfere with the operation or security of BirdexWe reserve the right to suspend or remove accounts violating these rules, as described in Section 6.10. Intellectual PropertyAll content within Birdex, including the app design, artwork, graphics, bird illustrations, sounds, layout, and code, is owned by Birdex or its licensors and protected by copyright, trademark, and other laws. You may not copy, distribute, modify, or create derivative works from Birdex content except as expressly permitted in writing. All bird illustrations, card designs, cosmetic assets, and UI elements are proprietary to Birdex and may not be reused outside the App without prior written consent.11. Rewards, XP, Virtual Items, and CosmeticsBirdex includes a progression system with XP, levels, badges, daily quests, quizzes, mini-games, and an in-app virtual currency ("Golden Eggs").- Golden Eggs and all virtual items are provided under a limited, personal, non-transferable licence. They are not your property, have no monetary value, cannot be bought for real money, and cannot be exchanged for real-world money, goods, or services.
- You may use Golden Eggs to obtain cosmetic items (such as card backgrounds, patterns, and effects) within the App. Cosmetic redemptions are final, as Golden Eggs have no monetary value.
- We may adjust, reset, or remove XP, Golden Eggs, cosmetics, badges, or rewards where reasonably necessary: to fix errors or data corruption, to address cheating or exploits, or to keep the game economy balanced and fair. We will give notice of significant changes where reasonably possible, and we will not exercise this right arbitrarily or in a way that targets you individually without cause.Golden Eggs are entirely separate from the paid Birdex Pro subscription described in Section 12. Golden Egg and cosmetic transactions are not real-money purchases and are governed by this section, not by the subscription terms.12. Birdex Pro SubscriptionBirdex offers an optional auto-renewable subscription called "Birdex Pro" that unlocks premium features, including the Birdex map and Hub records map, the species and county heatmap overlays, the nature-reserves map, per-bird advanced statistics, profile-wide advanced statistics, and enhanced AI identification allowances. Birdex Pro is sold through Apple in-app purchase (iOS) and Google Play Billing (Android); your subscription is a contract between you and Birdex, processed by the relevant app store. The App remains fully usable for free without Birdex Pro.12.1 Products and PricesBirdex Pro is offered as two auto-renewable subscription products:- Birdex Pro Monthly — £5.99 per month
- Birdex Pro Annual — £49.99 per yearPrices are shown in your local currency at the point of purchase and may vary by region and by store. The price, subscription period, and any trial or introductory offer shown on the purchase screen at the moment you subscribe are the ones that apply.12.2 Free TrialNew subscribers are eligible for a 7-day free trial of Birdex Pro. Free trials are available to new subscribers only and may be limited to one trial per Apple ID, Apple Family Sharing group, or Google account. At the end of the trial, your subscription automatically converts to a paid subscription and your account is charged the then-current price for the product you selected, unless you cancel at least 24 hours before the trial ends. Any unused portion of a free trial is forfeited if you purchase a Birdex Pro subscription before the trial period ends. Eligibility for trials, and the exact trial length shown on the purchase screen, are determined by Apple or Google together with our current offer.12.3 Promotional and Win-Back OffersWe may from time to time offer discounted pricing, for example a win-back offer for lapsed subscribers (currently 3 months at £3.99 per month, after which the subscription continues at the standard £5.99 per month unless cancelled). The exact discounted price, duration, and the standard price that applies afterwards are always shown on the offer screen before you accept. Promotional offers are limited to the users, duration, and conditions stated in the offer, and eligibility may be determined by Apple or Google.12.4 Automatic RenewalYour subscription auto-renews unless cancelled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current billing period, at the then-current price for the selected product (or the standard price, once any introductory or promotional period ends). Your subscription renews automatically for the same period until you turn off auto-renewal.- iOS: manage or cancel in Settings > [your name] > Subscriptions
- Android: manage or cancel in Google Play > Menu > Subscriptions12.5 PaymentPayment for Birdex Pro is charged to your Apple ID account (iOS) or your Google Play account (Android) upon confirmation of purchase, and on each renewal. Billing, renewals, and payment methods for Birdex Pro are managed by Apple or Google, not by Birdex. Birdex does not collect, process, or store your card or payment-instrument details; all payment processing is handled by Apple or Google under their respective terms.12.6 Managing and Cancelling Your SubscriptionYou can manage your subscription and turn off auto-renewal at any time through your app store account; cancelling takes only a few taps and no contact with us is required. Turning off auto-renewal stops future charges but does not cancel the current subscription period; you keep Birdex Pro access until the end of the period you have already paid for, and the current period is not refundable except as required by law. Birdex cannot cancel a store subscription on your behalf or issue store credit. Deleting or uninstalling the app does NOT cancel your subscription. Deleting your Birdex account does NOT cancel your subscription either.To cancel:- iOS: open Settings > [your name] > Subscriptions > Birdex > Cancel Subscription
- Android: open Google Play > tap your profile icon > Payments & subscriptions > Subscriptions > Birdex > Cancel subscriptionIf you cancel, we may ask (optionally) why you cancelled, to improve Birdex Pro; see our Privacy Policy.12.7 Refunds

Birdex Pro and any other in-app purchases are processed by Apple or Google, and all refund requests are handled by them under their respective refund policies and applicable law. Birdex cannot process or grant refunds for store-processed subscriptions. To request a refund, contact Apple Support or use reportaproblem.apple.com (iOS), or contact Google Play support (Android). Nothing in this section limits any non-waivable statutory rights you may have under the law of your country of residence (see Section 12.8).12.8 Your Statutory Cancellation Rights (UK/EU)If you are a consumer in the UK or EU, you normally have a 14-day right to cancel a purchase of digital content and receive a refund. Because Birdex Pro gives you immediate access to premium features, by purchasing and starting to use Birdex Pro you expressly request that supply begins immediately and you acknowledge that you will lose your 14-day right to cancel once supply has begun. This does not affect your other statutory rights, including your right to a remedy if the service is faulty or not as described. Refunds for store purchases are processed by Apple or Google as described above.12.9 Family SharingOn iOS, Birdex Pro supports Apple Family Sharing. If you enable Family Sharing for your purchases, eligible members of your Apple Family Group may receive Birdex Pro access on their own Birdex accounts. Family Sharing is provided and controlled by Apple under Apple's terms; Birdex does not manage which family members receive access. Family Sharing is not currently available for the Android (Google Play) version of Birdex Pro.12.10 Price ChangesWe may change Birdex Pro subscription prices. If we increase the price of your subscription, Apple or Google will notify you in advance and, where required by the relevant app store or by law, will ask for your consent before the new price takes effect or will give you the opportunity to cancel. If you do not agree to a price increase, you can cancel before it takes effect; otherwise your subscription will renew at the new price.12.11 When Your Subscription EndsIf your Birdex Pro subscription expires, is cancelled, or is not renewed, your access to Pro features will end at the close of your current billing period and your account will revert to the free version of Birdex. Your account, bird records, photos, game progress, and other data are retained and are not affected; Pro features simply become locked again until you resubscribe.12.12 Store TermsYour purchase of Birdex Pro is also subject to the terms of the app store you bought it through: the Apple Media Services Terms and Conditions (iOS) or the Google Play Terms of Service (Android). Where those store terms govern billing, renewal, and refunds, they apply in addition to these Terms.13. Discord Community (Optional)We operate an official Birdex Discord server with an optional bot. If you choose to link your Birdex account to Discord (via a code generated in the app), the bot can display your gameplay stats, display name, and friend code to server members, and you may appear in community digests, as described in our Privacy Policy (Section 2.17). You can unlink at any time. Your use of Discord itself is governed by Discord's own terms and rules; we are not responsible for the Discord service. The server has its own community rules, and Section 6 applies to your conduct there in relation to Birdex.14. Offline FunctionalityBirdex requires an active internet connection for most features (Sound ID works offline). If you log a record while offline, it will be stored temporarily on your device and automatically synced to our servers when connectivity is restored. We are not responsible for data loss if offline records fail to sync due to app deletion, device issues, or other circumstances beyond our control.15. Data and PrivacyYour data is handled according to our Privacy Policy, available at https://birdexprivacypolicy.carrd.co. The Privacy Policy describes, among other things: what other users can see when you share records (and the defaults), the AI identification features (including that photos you submit for identification are processed by third-party AI providers), Sound ID's on-device processing, analytics and crash reporting, advertising attribution, and your rights and controls.If you opt in to contribute records to the NBN Atlas, your records are additionally shared as open biodiversity data as described in Section 4.1 above and Section 2.14 of our Privacy Policy.16. Ownership of Uploaded PhotosYou retain all rights to your uploaded photos. You may share your own photos on social media or elsewhere. Your photos within Birdex are not shown to other users. We do not use your photos for marketing or promotion, and we do not use them to train AI models. Photos you submit to AI Photo Identification are processed to generate the identification, as described in our Privacy Policy.17. Giveaways and PromotionsBirdex may occasionally feature in-app giveaways or promotions. Participation is voluntary and free. Separate terms and conditions may apply to specific giveaways and will be made available at the time of the promotion; where a giveaway involves a prize draw, it will be run in accordance with applicable law, and winners' display names may be shown in the App. Giveaways may link to external websites or services; we are not responsible for the content or practices of external websites. Apple and Google are not sponsors of, or involved in, our giveaways.18. TerminationWe may suspend or terminate your access to Birdex if you violate these Terms, as described in Section 6, or if we reasonably believe your actions may harm the App, other users, or our systems. For serious violations we may act immediately; otherwise we will normally give you notice and a reason.You may delete your account at any time from within the app: open your Profile (or Settings) and tap Delete Account, or by contacting us at the email below. Deleting your Birdex account does not cancel an active Birdex Pro subscription; you must cancel that separately in your Apple ID or Google Play account (see Section 12.6). Upon termination, your right to use the App ends, and data associated with your account is deleted in accordance with our Privacy Policy.If we discontinue Birdex entirely, we will give reasonable advance notice where possible.19. Disclaimer of WarrantiesBirdex is provided "as is" and "as available" without any warranties of any kind, except as required by applicable law. We do not guarantee that the App will be error-free, secure, uninterrupted, or compatible with all devices or operating system versions, or that AI identifications will be accurate (see Section 7).Nothing in this section affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 for digital content to be of satisfactory quality, fit for purpose, and as described.20. Limitation of LiabilityNothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law, including your non-excludable rights as a consumer under the Consumer Rights Act 2015 (such as your right to compensation if digital content we supply damages your device or other digital content through our failure to use reasonable care and skill).Subject to that:- We are not liable for losses that were not foreseeable to you and us when these Terms became binding, losses that were not caused by our breach, or business losses (Birdex is for personal, non-commercial use)
- We are not liable for loss of virtual items or gameplay progress except where caused by our breach of these Terms
- Our total liability to you shall not exceed the greater of £100 and the total amount you paid to Birdex for Birdex Pro in the twelve (12) months immediately before the event giving rise to the claim21. IndemnificationIf you use Birdex for commercial purposes in breach of these Terms, or you upload content that infringes someone else's rights, you agree to compensate us for losses, claims, and reasonable costs arising from that breach. This section does not apply to your ordinary personal use of the App and does not affect any statutory rights you have as a consumer.22. Changes to the App and to These TermsWe may update Birdex periodically, adding, modifying, or removing features, provided the App continues to match the description we have given you and your statutory rights are respected.We may update these Terms for good reason, including: changes to the law or regulatory requirements, changes to the App's features, security or safety needs, or to make the Terms clearer. When we do:- Material changes: we will notify you in advance through the App (and/or by email where we have one), at least 30 days before the change takes effect where reasonably possible. If you do not accept a material change, you may stop using the App and delete your account, and, if you have an active Birdex Pro subscription, you may cancel it before the change takes effect (see Section 12.6)
- Non-material changes (clarifications, typo fixes, changes that do not reduce your rights): we will post the updated Terms with a new "Last Updated" date, and your continued use after posting constitutes acceptanceThe version of these Terms in force when an issue arises is the one that applies to it.23. Additional Terms for Users in the United StatesIf you live in the United States, this section also applies to you. It does not apply to users in the UK, EU, or elsewhere.Informal resolution first. Before starting any formal proceeding, you agree to contact us at the email in Section 25 and give us 30 days to resolve the issue informally.Arbitration agreement. Any dispute arising out of or relating to these Terms or the App that we cannot resolve informally shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for infringement of intellectual-property rights. The Federal Arbitration Act governs this section.Class-action waiver. Disputes will be resolved only on an individual basis; you and we each waive any right to participate in a class action, class arbitration, or representative proceeding. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) must proceed in court.Your right to opt out. You may opt out of this arbitration agreement entirely by emailing us at the address in Section 25 within 30 days of first accepting these Terms, stating your account email and that you opt out of arbitration. Opting out will not affect your use of the App.24. Governing LawThese Terms are governed by the laws of England and Wales. If you are a consumer, you also benefit from any mandatory consumer protections of the law of the country where you live, and nothing in these Terms takes those away.Disputes may be brought in the courts of England and Wales. If you live in the EU/EEA, you may also bring proceedings in the courts of your home country where the law allows, and you may be able to use the European Commission's online dispute-resolution platform. For US users, Section 23 applies.25. Contact and ComplaintsIf you have any questions or complaints about these Terms or Birdex, contact us at:Email: [email protected](Operated by LAPWING LABS LTD, trading as "Birdex".)We aim to acknowledge complaints within a few days and to resolve them within 30 days.26. Summary- Use Birdex responsibly and lawfully, and respect wildlife
- Available on iOS and Android; sign in with Apple (iOS), Google (Android), or email and password
- You own your content but must respect others' rights
- Your records can appear in community feeds; sharing is public by default with blurred location only, and you can change it any time, per profile and per record. Photos, notes, and exact locations always stay private
- Report and block tools are built in; we moderate and may remove content or suspend accounts that break the rules
- AI identifications (Sound ID and Photo ID) are suggestions and can be wrong; do not rely on them for anything important
- You can optionally contribute your records to the NBN Atlas as anonymous, location-blurred open data for conservation (opt-in, revocable, but published copies cannot be recalled)
- No commercial use, scraping, or redistribution of app materials
- Virtual rewards and Golden Eggs have no cash value and cannot be bought with real money; cosmetic redemptions are final
- Birdex Pro is an optional auto-renewable subscription (£5.99/month or £49.99/year, 7-day free trial for new subscribers, occasional promotional offers such as a £3.99/month win-back discount) billed by Apple or Google; it auto-renews unless cancelled at least 24 hours before period end; manage or cancel it in your Apple ID or Google Play account — deleting the app or your account does not cancel it
- You can delete your account in-app (open your Profile or Settings and tap Delete Account)
- We give at least 30 days' notice of material changes to these Terms, and you can leave (and cancel Pro) before they take effect
- Liability is limited (subject to your non-excludable consumer rights)

- Governed by the laws of England and Wales, without taking away local consumer protections; US users have an individual-arbitration section with a 30-day opt-out